The Support Analyst Team Lead is responsible for providing client-focused issue management. The team lead will manage all service requests for a specific group of Picis clients to provide support for basic as well as more complex technical issues including customer service throughout the client lifecycle. The team lead will also be responsable for managing ongoing process improvment efforts, writing and analyzing operational reports for the group, and supporting the business Microsoft Dynamics CRM instance.
This position will allow you to gain broad-based yet unique knowledge of Healthcare IT applications, hospital workflows, process management, and the Healthcare IT market, while preparing you for an exciting career in a fast-paced, high-growth environment. The Client Solution Administrator position offers excellent growth potential, so if you're a smart, motivated team player who is eager to make a mark in the healthcare industry, we want to hear from you!
This position will be based out of our Wakefield, MA office.