Harris Local Government is seeking a Support Developer to provide application support to customers and the Support Team. Customer support will involve answering complex questions on the function and usage of our products. Additionally, provide assistance for Support Team by writing complex SQL scripts, researching and debugging data related issues.
The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). This candidate will also be responsible for contributing to a knowledge base and supporting user forums. The ability to multi-task and see issues through to resolution is essential. Whether working directly with customer or providing back-up support for team members, customer satisfaction is our ultimate goal. In this role, you will work closely with the Support Manager, your team and other departments, including Professional Service and Research & Development.