Harris Computer Systems

  • Customer Support Developer

    Job Location US-SC-Easley
    Posted Date 2 months ago(4/4/2018 9:36 AM)
    Job ID
    2018-4171
    Company
    Harris Local Government
    Category
    Client Support
  • Position Overview

    businesses_harris_local_government

     

    Harris Local Government is seeking a Support Developer to provide application support to customers and the Support Team. Customer support will involve answering complex questions on the function and usage of our products. Additionally, provide assistance for Support Team by writing complex SQL scripts, researching and debugging data related issues.

     

    The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). This candidate will also be responsible for contributing to a knowledge base and supporting user forums. The ability to multi-task and see issues through to resolution is essential. Whether working directly with customer or providing back-up support for team members, customer satisfaction is our ultimate goal. In this role, you will work closely with the Support Manager, your team and other departments, including Professional Service and Research & Development.

    Primary Functions

    • Provide direct technical phone support to our customers
    • Diagnose software performance issues/bugs, performing the appropriate fixes
    • Work with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner
    • Install, update and patch applications, 3rd party applications and/or database applications
    • Learn, understand, and implement a variety of software applications
    • Record accurate time logs in ticket tracking system to relay progress of assigned work to Manager, Support Services
    • Software testing
    • Travel – less than 5%
    • Other duties as assigned

     

    Qualifications

    • 5+ years customer service experience in a technical environment
    • Sound understanding of SQL scripting required
    • Knowledge of VB.Net/C# is a plus
    • Strong team player with a personal commitment toward the business and its customers
    • Excellent verbal and written communication skills
    • Outstanding customer service and organizational skills
    • Exceptional analytical, troubleshooting and problem solving skills
    • Positive, results-oriented mindset
    • High level of initiative, aptitude and energy in order to succeed in a fast-paced environment. 
    • Ability to multi-task effectively and to consistently meet assigned deadlines
    • Self-starter with ability to work well independently and in groups
    • Experience with the following is highly desirable though not mandatory: utility billing and/or fund accounting applications.

    Company Overview

    At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

    At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

    Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

    Harris is an EEO/AA/Disability/Vets Employer.

    #WeAreHarris

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