Harris Computer Systems

Strategic Customer Success Manager

Job Location US-Virtual/Remote US | US-CA | US-ID | US-NV | US-OR | US-UT | US-WA
Posted Date 2 months ago(1/22/2018 4:38 PM)
Job ID
Client Support
Percent of Travel Required

Position Overview



The Picis Enterprise Customer Success Manager (CSM) is responsible for driving the ongoing success, adoption and benefit realization of the Picis solutions within a defined territory. As the expert on each customer’s strategic goals and operations, the Customer Success Manager guides customers and drives adoption of the Picis solution, over the life of the Picis customer relationship. The ideal candidate should be comfortable consulting and influencing health system executives and have a strong understanding of the customers’ strategic business goals in support of expanding the Picis footprint.


This is a remote position with the ideal candidate being located in Western United States. 

Primary Functions

  • Ensure customers derive maximum value and net benefit from their investment in Picis
  • Develop a trusted advisor relationship with health system executives, clinical leaders and other Picis champions to ensure each customer’s use of the Picis solution closely aligns with its business case and business strategy
  • Identify opportunities to expand the relationship and generate leads for the Picis Sales Team
  • Possess a comprehensive understanding of the Picis solution in order to serve as a consultant identifying new opportunities to optimize the use of the Picis Solutions
  • Maintain strong customer retention rates aligned with corporate goals
  • Track and measure the net benefits of Picis against well-defined customer goals and objectives and provide quantified data to customers and internal Picis teams.
  • Identify product improvement opportunities and work with the Picis Product Management team to develop new features and functionality within the solution to support customer objectives.


  • Strong customer-focus and service orientation.
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
  • Ability to consult with customers’ onsite and remotely at the executive level, and at the business operation and technical levels.
  • Ability to accomplish results working through others.
  • Hands on, individual contributor and collaborative team player.
  • Excellent written and oral communication skills, including presentation skills.
  • Strong analytical and problem-solving abilities.
  • Willing to travel up to 75%
  • Minimum of a Bachelors’ Degree or relevant post graduate experience
  • Minimum seven (7) plus years of relevant Healthcare IT work experience

Company Overview

Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial and operational results in the acute care areas of the hospital — the emergency department (ED), operating rooms (ORs), post-anesthesia care units (PACUs) and intensive care units (ICUs). Picis offers the most advanced suite of integrated products and services focused on these life-critical areas of the hospital where the patients are the most vulnerable, the care process is the most complex and an increasing majority of hospital costs and potential revenue are concentrated.

Picis Clinical Solutions Inc. (Picis) is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an Equal Opportunity Employer.



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