Harris Computer Systems

  • Application Consultant

    Job Location CA-ON-Ottawa
    Posted Date 3 months ago(1/19/2018 11:39 AM)
    Job ID
    2018-4019
    Company
    NorthStar Enterprise
    Category
    Professional Services
    Percent of Travel Required
    up to 75%
  • Position Overview

    businesses_northstar-140x90

    We are looking for an Application Consultant to assist NorthStar in exceeding expectations in the delivery of NorthStar Enterprise Utility Customer Information and Billing solutions. The Applciation Consultant will provide expertise and leadership in the implementation of our Utility Billing Software at our client’s site by designing and implementing a solution that improves how our customers complete their business in our software. This is a direct client-facing role.

    Primary Functions

    Reporting to the Manager of Solutions, The Application Consultant will be required to:

    • Assume Business System Analysis responsibility and solution ownership for projects and initiatives related to Customer Information Systems (CIS) applications, (Utility Billing) and add-on applications.
    • Assess the client’s business and application requirements.
    • Conduct fit/gap analysis and business / process modeling and re-modeling as required to take full advantage of the software’s capabilities.
    • Map the requirements of the client to the software’s industry best practice processes in order to improve customer efficiencies through the use of the NorthStar Solution. 
    • Provide the Project Manager with regular updates on progress, issues and ideas for resolution, and successes.
    • Build and maintain highly effective relationships and become a trusted advisor with clients (business and process owners throughout the organization), partners, vendors, and internal team members.
    • Provide delivery leadership and guidance to client and peers.
    • Ensure timelines, targets and deliverables are properly monitored and attained.
    • Develop and maintain project documentation, standard operating procedures, and other documentation as required during and after executing on implementation tasks.
    • Prepare test scripts for testing the configured scenarios, as required.
    • Provide end user manual and user training.
    • Participate in post-implementation-review, measuring projects against actual deliverables with a view to continuous improvement.
    • Promote the NorthStar brand by contributing to development of delivery methodology, knowledge base, proposals, statements of work, and participating in User Groups, Conferences, and Presentations as required.

    Qualifications

    • Knowledge of a utility Customer Information System (CIS) processes and functionality
    • Experience in system configuration would be considered an asset
    • Problem solving, critical thinking and analytical skills
    • Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
    • Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization
    • Experience working with both business and IT groups
    • Knowledge of SQL is helpful
    • Must be able to successfully manage and complete multiple tasks within deadlines
    • Self-motivated, passionate, empathetic, approachable
    • Bachelor's Degree in Business, Computer Science, Business Technology Management, or Management Information Systems preferred
    • Must be able to travel up 75% of the time within North America
    • Minimum of 4 years of experience in providing software implementation to the utility sector

    Company Overview

    NorthStar Utilities Solutions (www.northstarutilities.com) is a unique company that has served the utility community in North America and the Caribbean for more than 35 years. We create brilliant products that make every day in our clients' lives more efficient, productive and cost-effective. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are always on the lookout for people who crave challenges, embrace technology and grasp complex ideas.

    NorthStar is a division of Harris (www.harriscomputer.com), a member of the Constellation Software group of companies. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to Public Sector, Schools, Utility, and Healthcare agencies throughout North America. Harris’ focus is on creating long-term relationships with its customers and ensuring that it meets the changing needs of its customers over time.

    Harris is an EEO/AA/Disability/Veteran Employer.

    #WeAreHarris

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