Harris Computer Systems

Instructional Design Specialist

Job Location US-FL-Jacksonville
Posted Date 1 month ago(1/16/2018 9:51 AM)
Job ID
System Innovators
Client Support
Supervisory Role
Percent of Travel Required

Position Overview




Based in Jacksonville, Florida, System Innovators (SI) helps state and local governments in the United States, Canada and Caribbean accept, consolidate and manage payments from millions of customers.


We are seeking an Instructional Design Specialist with a proven track record in developing and delivering training content in the software application space.  


As an Instructional Design Specialist, you will develop and deliver training content across a variety of formats and media to best serve internal and external clients in understanding and using System Innovator’s core products more effectively. You have well-honed communications skills, and are comfortable presenting to executives, customers and team members.

Primary Functions

  • Design, deliver, and maintain training material such as end user and quick reference guides, on-demand videos, and interactive tutorial simulations
  • Demonstrate expertise in instructional design, technical communication, and multimedia content development; participate in both delivery and evaluation of training sessions where appropriate
  • Maintain, develop, and test user training materials for instructor-led training, self-paced labs, and online training content
  • Work directly with internal clients to gather educational requirements; reach out to external client audiences where appropriate
  • Collaborate frequently with subject matter experts (SMEs) to assist with knowledge transfer and accuracy/quality of content
  • Work across teams to ensure that educational content is effectively deployed and represented on the System Innovators website, customer portal, or Wiki
  • Monitor and answer education tickets in a timely fashion
  • Assist with the production and management of industry/community events


  • BA/BS in Training & Development, Education, Instructional Design, Communications, Media Studies, or related discipline, or at least three years experience in software product educational content development
  • Effective and professional communication skills
  • Passionate about learning and utilizing new technologies to deliver effective training
  • Strong written communication with a critical eye for nuance, detail, and editorial principles
  • Capable of analyzing and producing content through the eyes of a learner
  • Advanced knowledge of adult learning principles with the ability to apply course design techniques
  • Enjoys working as part of a team in a collaborative environment
  • Strong proficiency in Microsoft Office
  • Hands-on experience working with content authoring (Captivate, and/or Confluence experience is a plus), professional image editing and desktop publishing software (e.g. Photoshop, InDesign)
  • Strong project management skills with a focus on meeting milestones and deadlines
  • Advanced experience in implementing an educational portal
  • Advanced experience in the software technology sector
  • An ability to travel domestically on occasion.
  • Must be disciplined and able to support / manage change

Portfolio of work and/or writing samples will be requested as part of the application process



Salary & Additional Information


  • Salary is based on experience, participation in the annual Harris Bonus Plan is available
  • Additional Benefits include: 401(k), Health Insurance (medicial, dental, vision, short and long-term disabiliity, AD&D)
  • 3 weeks Vacation, 5 Personal days, 9 paid Holidays
  • This role will report to the Vice President of Operations and will work closely with other functions (Product, R&D, Professional Services, Support, and Executive Leadership).
  • Position is located onsite at Jacksonville, FL office
    • System Innovators: 10550 Deerwood Park Blvd. Ste 700, Jacksonville, FL 32256

Company Overview

SI counts 15 of the 30 largest Cities in the nation, several states and more than one hundred other local governments and large private utilities as clients. SI has proven its solutions make it easier for governments and utilities to consolidate and manage revenue streams. We do this by providing our iNovah Enterprise Revenue Management (ERM) hub that enables one stop payment for constituents, consolidates payments across the enterprise and provides robust management, reporting, reconciliation and auditing for all payments in one place.

SI's enterprise-wide revenue management offerings include fully configurable PCI compliant payment collection, EMV credit card processing, cashiering and financial reporting solutions. Specializing in citizen self-service, revenue management, auditing and financial reporting, System Innovators’ products integrate seamlessly with websites, banks, payment card processors, and financial systems.

System Innovators is a division of the Harris Operating Group, which is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Vets Employer.



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