Harris Computer Systems

Product Manager, E-Commerce Solutions

3 weeks ago(1/3/2018 5:37 PM)
Job ID
System Innovators
Sales & Marketing

Position Overview




Based in Jacksonville, Florida, System Innovators (SI) helps state and local governments in the United States, Canada and Caribbean accept, consolidate and manage payments from millions of customers.


We are seeking a Product Manager for eCommerce solutions with a proven track record of developing and launching next generation eCommerce solutions.


As a Product Manager for eCommerce at System Innovators, you are a customer oriented person who immerses themselves with customers to understand their needs. You understand the current landscape of industry players including issuers, acquirers, processors, gateway providers, ISOs, and payment networks. You are familiar with card-not-present payment rules and practices in North America. You also have deep experience with UI/UX, web and mobile SDK APIs, as well as demonstrated success working with agile methodologies and development teams. You are able to interpret complex industry standards, customer pain points, and can write detailed user stories and requirements. You have well-honed communications skills, and are comfortable presenting to executives, customers and developers.


This role will report to the Vice President of Sales and Marketing and will work closely with other functions (Product, R&D, Executive Leadership).

Primary Functions

  • Own and manage all aspects of eCommerce solution development including customer needs analysis, conception, development, testing, launch and post launch management
  • Write product requirements, develops business models, and defines support requirements and processes to ensure product vision is understood by all teams
  • Defines and establishes the product vision, goals, supporting business metrics, and success indicators to ensure cross teams understand the business objectives
  • Works to define new product concepts and business cases to support initiatives that increase operational efficiencies and/or margin.
  • Own end-to-end responsibility for success while working collaboratively with all functional groups, product development and support within and outside the business unit.
  • Use industry/market research, customer feedback, and web analytics to identify product gaps, build business cases, and develop product roadmaps
  • Conduct analysis and competitive benchmarking to inform the product roadmap and strategy and evolve the business model.
  • Manage the relationship with our external and internal development teams
  • Manage projects to target economics


  • BS in computer science or engineering; MBA preferred.
  • 5 years eCommerce Product Management preferably with a mix of startup and enterprise environments with a proven track record of successfully launching new product features.
  • Experience with e-commerce, mobile payments, app payments, credit, debit, ACH.
  • Experience with Agile development methodologies.
  • Experience creating and nurturing corporate partnerships.
  • Strong verbal and written communications skills.
  • Excellent organizational, analytical and influencing skills.
  • Capability to analyze data and make data-driven decisions.
  • An ability to travel domestically on occasion.
  • Must be disciplined and able to support / manage change



  • Salary is based on experience, participation in the annual Harris Bonus Plan is available
  • Additional Benefits include: 401(k), Health Insurance (medical, dental, vision, life, shore, and long-term disability, AD&D), 3 weeks vacation, 9 paid holidays, 5 personal days
  • Position is located on-site at System Innovators corporate headquarters in Jacksonville, FL

Company Overview

SI counts 15 of the 30 largest Cities in the nation, several states and more than one hundred other local governments and large private utilities as clients. SI has proven its solutions make it easier for governments and utilities to consolidate and manage revenue streams. We do this by providing our iNovah Enterprise Revenue Management (ERM) hub that enables one stop payment for constituents, consolidates payments across the enterprise and provides robust management, reporting, reconciliation and auditing for all payments in one place.

SI's enterprise-wide revenue management offerings include fully configurable PCI compliant payment collection, EMV credit card processing, cashiering and financial reporting solutions. Specializing in citizen self-service, revenue management, auditing and financial reporting, System Innovators’ products integrate seamlessly with websites, banks, payment card processors, and financial systems.

System Innovators is a division of the Harris Operating Group, which is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Vets Employer.



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