Harris Computer Systems

IT Infrastructure Specialist

CA-Virtual/US or Canada | US | Ontario, New Brunswick, Nova Scotia and PEI | CA-BC-Vancouver | CA-AB | CA
3 weeks ago(12/28/2017 9:01 AM)
Job ID
Research & Development
Percent of Travel Required

Position Overview


OUR TEAM IS GROWING. Are you looking for an opportunity to grow your career and work with a team of friendly, creative people? Are you excited about green technology and how it can affect our changing world? Do you want to be part of growing the smart grid? Do you want the chance to come up with a great idea and run with it? If you answered yes to these questions then come join Harris Utilities!


We are looking for an IT Infrastructure Specialist to join our dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well. The ideal candidate will be a self-starter who enjoys taking on multiple roles and simultaneous projects. In this position, you will work as part of the Research and Development team but will utilize your expertise to provide support to all of the SmartWorks departments, including Sales, Professional Services, and Support. We highly value team members who are able to communicate clearly and concisely, and who work to build a positive and enjoyable workplace.


Our head office is located in Ottawa, ON, however most of our management and staff work remotely from their homes. This position is open to qualified individuals living anywhere in the US or Canada and willing to work remotely from home and to travel on occasion.

Primary Functions

As part of the IT Infrastructure Team, the IT Infrastructure Specialist will have the opportunity to:

  • Manage the SmartWorks hosted client application systems and internal R&D development systems, databases, networking and storage, located in our cloud based infrastructure.
  • Provide primary Operating System and Database support for our select customers that subscribe to those services. 
  • Work with potential and existing customers to design and document hardware, software platform, and network architecture recommendations. 
  • Work with the sales team to provide technical details for proposals. 
  • Remotely install and configure advanced hardware, operating system, and database platforms for our application during implementation projects.
  • Collaborate on technical issues with a third party organization that provides cloud hosting for our applications.
  • Act as a technical point of escalation for customer support issues related to Operating Systems, Database and performance. 


To meet this challenge you must possess a high level of initiative and energy as required to succeed in a fast-paced team environment, as well as the following skills.

As an IT Infrastructure Specialist, you have:


  • At least 4 years of relevant work experience involving all of the following:
    • Supporting the Linux OS (preferably Red Hat Enterprise Linux / Centos)
    • Network Administration, including firewalls and VPN’s
    • Relational Database Administration (preferably Oracle)
    • University degree (preferred) or college diploma in a related technical field

Preferably, you also have:

    • Experience with Cloud-based virtual systems, networking and storage
    • Experience with Docker Container technologies
    • Experience with Oracle RMAN backup/recovery

As our ideal candidate, you also:

    • Possess strong analytical skills to understand requirements
    • Demonstrate excellent verbal and written communication skills in English
    • Can work independently, but most importantly, as a team player
    • Know that a positive attitude is a must 

What we offer?

In exchange for your efforts, we'll provide you with competitive wages and benefits (including a generous vacation policy, health, dental, life and disability insurance), as well as diverse growth opportunities and a dynamic working environment.

Company Overview

SmartWorks is a division of Harris Utilities, a software company that has served the utility industry in North America and the Caribbean for more than 40 years. SmartWorks’ mission is to enable the value of the Smart Grid for both utility companies and their customers by providing the best products and services within the utility industry. Our MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics software solutions are essential components to enable the smart grid by intelligently processing and analyzing the extreme quantities of data produced from Advanced Metering Infrastructure (AMI). Our SmartWorks Connect consumer engagement portal offers sophisticated functionality that helps utilities demonstrate the value of their smart grid investments to customers.

  • SmartWorks Compass is a highly configurable utility decision management (UDM) solution comprised of robust analytics, metrics, visualization and automation tools. It enables utilities to maximize return on investments in their smart infrastructure by seamlessly converting massive volumes of data into powerful insights and automated actions.

  • MeterSense is an advanced meter data management (MDM) solution that enables utilities to improve business processes and enhance customer service.

  • CustomerConnect is a Customer Engagement Solution (CES) and web-based data presentment tool that enables consumers to access and interpret their consumption patterns.

Harris Computer Systems is a wholly owned subsidiary of Constellation and is a leading provider of financial management and Customer Information Systems (CIS) software solutions.

Harris is an EEO/AA/Disability/Vets Employer.


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