Harris Computer Systems

Interface Support Analyst

1 week ago
Job ID
Picis PulseCheck
Client Support

Position Overview



The Interface Support Analyst provides analysis, implementation, debugging and support for a myriad of inbound and outbound interfaces between our product and our clients.  In addition to these duties, the Interface Analyst will serve as a liaison between technical staff, application support teams and both technical and non-technical client partners, providing training and documentation as needed.   This position will also work closely with the Development team to document issues found in the field and to assist in designing and implementing solutions.  Above all, the Interface Analyst is committed to maintaining high levels of customer satisfaction by providing clear, honest and timely support to any questions or problems reported by our clients who depend on these mission critical interfaces.


This position will allow you to gain broad-based knowledge of Healthcare IT applications, hospital workflows, process management, and the Healthcare IT market, while preparing you for an exciting career in a fast-paced, high-growth environment.

Primary Functions

  • Analyze and troubleshoot interface issues reported by clients
  • Maintain high levels of satisfaction while clearly managing client expectations
  • Work with client and professional services team to implement new interfaces on schedule
  • Manage open issues to ensure timely response


Primary Qualifications:

  • Experience developing and supporting applications written in the Perl programming language
  • Experience with Intersystems Ensemble and ObjectScript
  • Experience with SQL and stored procedures
  • Experience in HL7 interface support


Additional Qualifications:

  • Knowledge of transport protocols like TCP, HTTP, REST and FTP/SFTP
  • Knowledge of healthcare EMR vendors like MEDITECH ($T), Epic and Cerner
  • Experience in Emergency Room or other clinical settings
  • Experience in healthcare integration technologies like CCDA and FHIR

Company Overview

Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial and operational results in the acute care areas of the hospital — the emergency department (ED), operating rooms (ORs), post-anesthesia care units (PACUs) and intensive care units (ICUs). Picis offers the most advanced suite of integrated products and services focused on these life-critical areas of the hospital where the patients are the most vulnerable, the care process is the most complex and an increasing majority of hospital costs and potential revenue are concentrated.

Picis Clinical Solutions Inc. (Picis) is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Vets Employer.


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