Harris Computer Systems

Manager Professional Services - Clinical Solutions

US-VA-Herndon | US
1 month ago
Job ID
2017-3915
Company
Harris Clinical Solutions
Category
Professional Services
Supervisory Role
Yes
Percent of Travel Required
25%

Position Overview

header_harris-qm-logo

 

The primary function of the Manager of Professional Services is to ensure that professional services are responded to and delivered in a profitable and efficient manner. These goals shall be achieved by meeting targets for net revenue and customer satisfaction.

 

This is a remote position with the management of remote employees.

Primary Functions

  • Day to day management of services resources, measure performance, ensure all staff maintain high levels of customer service.
  • Establish clear, measurable objectives for the services team, monitor & measure these objectives regularly, providing coaching & discipline as required.
  • Obtain additional signed contracts from the customer base for services and products equal to departmental bookings target.
  • Monitor the overall performance of the department by tracking and analyzing statistics and trends, providing reporting to the senior Management Team for weekly status meeting.
  • Provide proactive customer follow up, communication & issue management.  Ensure contractual obligations are met and a high level of customer satisfaction is maintained.
  • Departmental planning and scheduling to ensure sufficient coverage.
  • Be a point of escalation for dealing with customers who are unhappy with some aspect of Harris’ services or support.
  • Identify and roll out new processes where needed.
  • Monitor ongoing customer satisfaction through whatever method necessary.
  • Participate in organization of regional, annual Customer Conferences
  • Ensure that processes are in place to identify and capture billable items.
  • Monitor new opportunities to provide billable services.

Qualifications

  • 3-5+ years’ experience with implementation management
  • Able to manage remote employees
  • BS preferred but not required
  • Health Care Implementation experience
  • Ability to work remotely
  • Ability to travel, including international travel, at least 25% 

Company Overview

QuadraMed® is a leading provider of award-winning healthcare software and services that improve the safety, quality, and efficiency of patient care. Founded in 1993, QuadraMed provides proven, flexible solutions that help make our clients successful by streamlining processes, increasing productivity, and driving positive clinical outcomes. Behind the company's products and services is a staff of professionals who support clients at more than 1,200 healthcare provider facilities.

QuadraMed is a division of Harris Computer Systems (www.harriscomputer.com).

Harris is an EEO/AA/Disability/Veteran employer.

#WeAreHarris

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