Harris Computer Systems

Technical Support Representative 1

US-RI-West Warwick
1 month ago
Job ID
2017-3909
Company
Amazing Charts
Category
Client Support

Position Overview

Amazing Charts

 

We are looking for a Technical Support Representative to join our team!  This position provides professional, helpful and courteous customer service to clinicians. This is a full time position on a temporary term, with potential for longer term employment for exceptional individuals

Primary Functions

  • Support and provide superior customer service via phones, email and online chat
  • Process requests from internal staff and external clients in a timely and accurate manner
  • Determine requirements by working with the clinician
  • Use questioning and listening skills to ensure effective telephone communication
  • Answer all inquiries by clarifying desired information; researching, locating, and providing information
  • Consistently meet commitments to clinicians and ensure overall client satisfaction

Qualifications

Qualified candidates will have a high school diploma or equivalent and customer service experience. 

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
  • Strong work ethic and self-starter, ability to work independently and as a team player
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clinicians over the phone
  • Ability to learn and navigate new software quickly
  • Typing skills and computer proficiency

Company Overview

Founded in 2001 by a practicing family physician, Amazing Charts, LLC provides Electronic Health Record (EHR) software and services to health care providers in solo and small sized practices. Our mission is to develop an amazing practice-based medical software solution that improves the lives of our clients and their patients.

Amazing Charts, LLC is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. Harris is divided into multiple functional Business Units that are supported by a centralized Corporate Services group.

Harris is an EEO/AA/Disability/Veteran employer.

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