Harris Computer Systems

Software Developer

CA-PE-Charlottetown
3 weeks ago
Job ID
2017-3892
Company
Cogsdale
Category
Research & Development

Position Overview

businesses_cogsdale

 

This exciting and challenging position requires a self-motivated and independent individual who is committed to assisting our clients in utilizing Cogsdale’ s fully integrated solution for their critical daily business processes.

 

The successful candidate will demonstrate excellent analytical and troubleshooting skills as well as outstanding programming skills, with experience working in client-server and web environments, strong interpersonal skills, solid judgment, and the ability to work successfully in a support team environment. This position will provide the successful candidate the opportunity to contribute greatly to the product stability, and ongoing success of the Cogsdale solution and integrating Microsoft technology in the utility market.

Primary Functions

  • Act as a Level II Triage Developer for the Support team to investigate and analyze product stability issues reported by clients
  • Troubleshoot tickets and program changes in our core CSM product as well as our suite of products
  • Regularly review the database of submitted items and proactively follow up with clients regarding their items.
  • Utilize programming skills to ensure delivered code meets high standards of quality and reusability, as per company policy
  • Communicate with both internal and external clients to ensure delivered code is properly delivered and documented
  • Assist other Support staff, as required, with complex investigations of technical issues
  • Maximize and maintain current knowledge and awareness of applications and related technologies
  • Document processes, routines, and program
  • Educate customers about the causes of software problems to prevent recurrence.
  • Confirm the validity of the problem and search for known solutions to solve the issue.
  • Monitor and follow up on ticket progress based on SLA Requirements.
  • Apply appropriate level of urgency to problems; manage customer expectations in terms of service level and communications.
  • Maintain proactive contact with each client to ensure that they are aware of the status on each inquiry until such time as it is resolved.
  • Work with internal stakeholders to proactively resolve gaps in existing processes for customer solutions.
  • Work with Quality Assurance, Developers, Product Designers, and Technical Writers to ensure that the software developed meets customer requirements.
  • Provide regular and ad hoc client status reports to clients and management.
  • Other duties as assigned. 

Qualifications

  • Be passionate about providing legendary service that makes customers ask for you by name!
  • 5+ years of experience in a software support environment, 3+ in a development role
  • Outstanding analytical and troubleshooting skills with an attention to detail and focus on quality of delivered programming and documentation
  • Experience with team programming and source control best practices
  • Excellent knowledge of SQL Server, Crystal Report and Visual Basic
  • Excellent interpersonal skills
  • Experience with utility billing or local government ERP software applications an asset
  • Ability to diagnose and resolve problems with software utilizing remote tools for diagnostic purposes.
  • Ability to work in a team environment, as well as independently with minimal supervision.
  • Ability to establish priorities, multi-task and work under pressure to meet Service Level Agreements.
  • Interested in continuously learning to remain current with evolving technologies and product innovations.

Company Overview

Cogsdale creates and implements Enterprise Resource Planning solutions including Financial Information Systems (“FIS”), Customer Information Systems (“CIS) and Work Order and Asset Management Systems (“WAMS”) for local governments and utilities to help them meet their operational efficiency and customer services goals. The Cogsdale product is a fully integrated solution built on the Microsoft Dynamics GP platform.

Cogsdale is a division of Harris, which is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Vets Employer.

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