Harris Computer Systems is seeking a Support Analyst to join our Harris School Financial Solutions (harrisschoolsolutions.com) division in our Lawrence, KS office. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. Candidate will be expected to provide direct customer support in accordance with operation goals/objectives
Our Support Analysts investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They also are responsible for contributing to a knowledge base and supporting user forums.
We want someone who has the ability to multi-task and see issues through to resolution. The ideal candidate will serve as primary support liaison between company and customer. In this role, you will work closely with the Director of Financials Support, and be supported by a great team, in providing exceptional customer service and development support.
The Support Analyst must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes: