Harris Computer Systems

Systems Administrator (Linux)

CA-ON-Ottawa
1 month ago
Job ID
2017-3860
Company
Harris Schools
Category
Client Support
Supervisory Role
No
Percent of Travel Required
0-25%

Position Overview

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Harris School Solutions – Student Information Solutions (HSS-SIS) is seeking a Linux Systems Administrator (Linux) to provide technical support for hosted and self-hosted client application environments and internal server and networking environments. The successful candidate will investigate, manage, track and close client and internal technical support issues, specifically related to keeping server operating environments running and applications available for end user access. They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.

 

In this role, you will report to the Director of Technical Services and will be supported by a great team, in providing exceptional customer service and development support. The position will be located in a Harris office in Ottawa, Ontario. Some travel may be required.

Primary Functions

  • Operate as a backline and when necessary frontline, primary support liaison between HSS and our clients and effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through automated alerting systems.
  • Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.
  • Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives.
  • Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved.
  • Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule.
  • Respond to and mitigate technical issues raised by a
  • Maximize and maintain current knowledge and awareness of applications and related technologies.
  • Work with the Director of Technical Services to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.

 

Qualifications

  • 3+ years of Linux System Administration experience/DevOps
  • Bachelors Degree or equivalent experience in Computer information Systems, Computer Sciens, Mathematics or a related field
  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing documentation.
  • Sounds knowledge of system administration tools and processes
  • Sound understanding of Linux and web services technologies and functions.
  • Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution.
  • Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively.
  • Ability to interpret requirements, and recommend solutions that best address clients' needs.

Background and Knowledge

  • Expertise of virtualization, storage and networking technology
  • In-depth knowledge of Linux system administration
  • In-depth understanding of Public Cloud providers like Amazon AWS, Google Cloud, Azure Cloud.
  • In-depth understanding of Configuration Management systems (ex: Ansible, Chef, Puppet, SaltStack, etc.) is a plus.
  • Ability to write shell scripts (bash, python, perl etc).
  • Knowledge about upcoming technologies like containers like Kubernetes, Docker, SDN, or SDS is an asset.

Company Overview

Harris School Solutions (https://harrisschoolsolutions.com/) specializes in delivering integrated information systems designed to meet the needs of the K12 Market. Our emphasis is on excellent service and innovative, quality product offerings.

Harris Schools Solutions is a division of Harris, a company that has been providing complete Customer Information System (CIS) and Financial Management solutions to educational, municipal, and utility markets for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 9,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the industries we serve and our commitment to customer relationships.

Harris is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Veteran employer.

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