Harris Computer Systems

Part Time Customer Support Coordinator

US-ME-Bangor
2 weeks ago
Job ID
2017-3846
Company
Harris Local Government
Category
Client Support

Position Overview

businesses_harris_local_government

 

The Customer Support Coordinator is part of our front line support team responsible for answering phone calls that come through our support line as well as reviewing voice and email messages left or sent by our customers and logging those into our support ticketing system. Additional responsibilities may include making occasional outbound calls to gather additional information, miscellaneous data entry, filing, ordering supplies.

 

The successful candidate will be based out of the Bangor Maine office and report to the Manager of Support Services.

Primary Functions

  • Answer the phone in a pleasant and helpful manner
  • Gather information from customers calling in for support
  • Appropriately prioritize support requests
  • Log calls, emails and voicemails into our support ticketing system
  • Other administrative duties as needed

Qualifications

  • Strong verbal and oral communication and listening skills sufficient to interact effectively with internal and external clients, vendors and management.
  • Highly-developed organizational skills and time management ability;
  • Ability to work independently on assigned projects, as well as in a team atmosphere;
  • Highly motivated, flexible, adaptable nature;
  • HS diploma or equivalent required.
  • Excellent telephone skills

Company Overview

At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Veteran employer.

#WeAreHarris

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.