Harris Computer Systems

Implementation Specialist

CA-BC-Victoria | CA-AB-Calgary | US-WA-Seattle | CA-BC-Vancouver | US-NC-Asheville | US-FL
1 week ago
Job ID
2017-3739
Company
CityView
Category
Professional Services
Supervisory Role
No
Percent of Travel Required
up to 40% of the work week on average

Position Overview

businesses_cityview

http://www.municipalsoftware.com/

 

CityView has the ideal opportunity for a self-starter with high technical aptitude for a fast-paced position as an Implementation Specialist.

 

Do you have experience in a technical environment working with customers to gather business requirements?

 

Do you have proven classroom software training experience with groups of up to 10 participants?

 

Are you looking for the chance to utilize your technical skills while traveling North America?

 

If so, CityView, a division of Harris, is looking for an Implementation Specialist to work either at their offices in Victoria, BC OR remotely in one of our Harris offices in North America to complement our training and implementation team.

 

Our team of Implementation Specialists are energetic and enjoy collaborating. Our focus is customer satisfaction and our team has the communication skills and the depth of technical knowledge to ensure it!

 

The Implementation Specialist will be working closely with clients to collect technical requirements, configure the CityView software and deliver training for our flagship product, CityView. This is an excellent opportunity to interact with clients, travel to our various customer sites across North America, and work with a fantastic team in a fast-paced demanding environment. 

 

Come join our team and apply today!

Primary Functions

  • Define and analyze client business requirements; interpret and apply information within the scope of the project.
  • Configure the software using workflow and business rules to allow clients to conduct their business processes.
  • Work with Data Conversion Specialist to achieve smooth transition of legacy data.
  • Train the end-users in how to use the software in both remote and classroom-led sessions. 
  • Be an expert on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate.
  • Provide outstanding customer service and resolve client issues throughout the implementation process.
  • Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists.

Qualifications

  • 3+ years technical experience, and software training experience is required.
  • Post-secondary education in a technology-related discipline or equivalent work experience required.
  • Outstanding oral and written skills and telephone manner are required.
  • Previous experience with local government is an asset.
  • An understanding of database (installed and web-based) applications.
  • Experience with MS SQL Reporting Services (or equivalent) an asset.
  • Outstanding communication and organizational skills a must.
  • Be willing to travel on average 30-40% of the time. Some weekend travel is required

Location:

  • Anyone of our 50 Harris Locations in North America
  • Virtual Remote
  • Victoria, BC Office

Company Overview

Since 1982, CityView, a division of Harris, has focused on creating and implementing land and records management and enforcement software for local governments in North America. In fact, CityView was created by former public sector employees who instilled their first-hand experience of local government needs and challenges into the software they built and the company culture they fostered.

As an employee of Harris, you will be part of a tight-knit group of dedicated professionals who have worked in the IT industry for many years. At Harris you will enjoy all the excellent benefits of working for a large successful organization including a generous vacation policy, health, dental, life and disability insurance. For those working in the Victoria, BC office, enjoy free breakfast Fridays and all the additional benefits of working at the Vancouver Island Technology Park including free 24-hour access to the gym and a full-service cafeteria.

Harris, a member of the Constellation Software Inc. group of companies, has been providing complete Customer Information System (CIS) and Financial Management solutions exclusively to public and municipal utilities for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 3,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the electric, water and gas utility industry and our commitment to customer relationships.

Harris is an EEO/AA/Disability/Vets Employer.

#WeAreHarris

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