Harris Computer Systems

Customer Support Product Specialist

US-RI-Providence
3 months ago
Job ID
2017-3718
Company
CareTracker
Category
Client Support

Position Overview

harris_caretracker

 

Harris CareTracker is seeking a Customer Support Analyst/ Enrollment Coordinator to provide support to customers which will involve answering complex questions on the function and usage of our products. The Customer Support Analyst will investigate, manage, track and work closely with clients on various enrollment tasks.   

 

You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.

Primary Functions

  • Operate as a frontline, primary support liaison between CareTracker and our clients and effectively respond to inquiries about the product received by telephone or electronically submitted tickets
  • Assess a variety of situations,  and identify the correct resolution or escalate according to departmental guidelines
  • Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
  • Maximize and maintain current knowledge and awareness of applications and related technologies
  • Other duties as assigned by management.

Qualifications

The ideal Customer Support Analyst will possess several of the following skills:

 

  • Possess exceptional verbal and written communication skills
  • Sound knowledge of software troubleshooting techniques with a high focus on first call resolution
  • Ability to interpret requirements, and recommend solutions that best address clients' needs
  • Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
  • Exceptional attention to detail and the ability to grasp concepts quickly

Preferred qualifications:

  • Microsoft Excel
  • Medical Software or Medical Billing background

Company Overview

Founded in 1998, Harris CareTracker is a healthcare technology company. We offer a cloud-based, fully integrated Practice Management (PM) and Electronic Health Record (EHR) solution that strengthens our customers’ revenue cycle, automates administrative tasks and enables physicians to access and deliver useful information right at the point of care.

Based in Providence, Rhode Island, Harris CareTracker is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. Harris is divided into multiple functional Business Units that are supported by a centralized Corporate Services group.

Harris is an EEO/AA/Disability/Veteran employer.

#WeAreHarris

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