Harris Computer Systems

Customer Support Representative

US-CA-Sacramento
3 months ago
Job ID
2017-3711
Company
Harris Schools
Category
Client Support

Position Overview

businesses_harris_school_solutions

 

The Customer Support Representative will provide high quality, friendly, and prompt technical support for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Customer Support Representative, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.

Primary Functions

  • Provide quality support to our clients, employing a high degree of customer services and timeliness of resolution.
  • Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
  • Diagnosing software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.

Qualifications

  • Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner;
  • Excellent troubleshooting and analytical problem solving skills;
  • Excellent oral and written communication skills;
  • Highly-developed organizational skills and time management ability;
  • Ability to work independently on assigned projects, as well as in a team atmosphere;
  • Highly motivated, flexible, adaptable nature;
  • Ability to learn quickly in a fast-paced, challenging and ever-changing environment;
  • Well versed in supporting apps on s hybrid Linux Back-end/Windows Front-end applications;
  • Knowledge of POSTGRES and SQL Server database;
  • Experience with client server applications;
  • Knowledge/experience with Jaspersoft or business intelligence query tools is preferred;
  • Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred.

Company Overview

Harris School Solutions (www.harris-schoolsolutions.com) specializes in delivering integrated information systems designed to meet the needs of the K12 Market. Our emphasis is on excellent service and innovative, quality product offerings.

Harris Schools Solutions is a division of Harris Computer Systems, a company that has been providing complete Customer Information System (CIS) and Financial Management solutions to educational, municipal, and utility markets for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 9,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the industries we serve and our commitment to customer relationships.

Harris Computer Systems is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an EEO/AA/Disability/Veteran employer.

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