Harris Computer Systems

Customer Service Consultant

CA-NS-Nova Scotia | CA-PE-Charlottetown | CA-AB | CA-NB | CA-ON | CA | CA-BC
7 days ago
Job ID
2017-3681
Company
Cogsdale
Category
Professional Services

Position Overview

businesses_cogsdale

 

Cogsdale (www.cogsdale.com), a division of Harris Computer Systems, has been developing solutions for local governments and utilities to address the complex and changing needs of their operations since 1997. With more than 300 clients worldwide, Cogsdale focuses on public/private utilities and local government.

 

In the key role of interpreting business rules and data, our customers will rely on your expertise to current business processes and needs from various systems into the Cogsdale Solution. Working closely with our Project Managers, you will interact with our customers, on-site, on-line and over the phone to ensure customer satisfaction, and that our products and services are delivered according to Cogsdale’s methodology. The successful candidate will be part of the Cogsdale Consulting team, work closely with our Project Managers, and report to the PMO.

 

We are seeking an enthusiastic, team oriented individual that is dedicated to providing outstanding customer service, has a knack for details and thrives on working in a fast-paced, demanding environment.

Primary Functions

Core Responsibilities:

  • Activities covers the entire project cycle, from analysis, configuration, testing, data conversion, training and go live support.
  • Work closely with clients throughout the entire project. Also with development team detailing required interfaces and reports.
  • Develop, document and deploy efficient business processes using Dynamics GP.
  • Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
  • Depending on candidate level of skills and preferences, additional activities may include customer support, product documentation, product testing and product demonstration.

Core Requirements:

  • Minimum 3 years of experience with utilities.
  • Previous experience with ERP software
  • T-SQL is an asset (queries, triggers).
  • CMA, CGA, CA is an asset.
  • Demonstrated ability to lead/participate in business analysis sessions with customers, interpret requirements and recommend and deploy business process solutions.
  • SSRS, Crystal Reports, SmartList Builder experience.

Qualifications

  • Minimum 3 years of experience with utilities.
  • Previous experience with ERP software
  • T-SQL is an asset (queries, triggers).
  • CMA, CGA, CA is an asset.
  • Demonstrated ability to lead/participate in business analysis sessions with customers, interpret requirements and recommend and deploy business process solutions.
  • SSRS, Crystal Reports, SmartList Builder experience.

Company Overview

Cogsdale Corporation (www.cogsdale.com) is a software and services company headquartered in Charlottetown, Canada. Cogsdale is a wholly owned subsidiary of Harris. Since our start-up in 1997, we have grown to serve over 300 clients in North America, the Caribbean and South Africa.

Harris, a member of the Constellation Software Inc. group of companies, has been providing complete Customer Information System (CIS), Financial Management, Land Management and Community Development, Public Safety and School solutions exclusively to public and municipal entities for over 40 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 18000 customers across North America and Europe.

Harris is a member of the Constellation Software Inc. (“CSI”) group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations. CSI is a publicly traded company listed on the TSX.

Harris is an Equal Opportunity Employer.

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