Harris Computer Systems

Customer Information System Implementation Consultant

US-IL-Chicago | US-CA-San Francisco | US-TX-Dallas | US-FL-Orlando | US-KS-Kansas City | US-PA-Philadelphia | US-Any Office Location Or Remote
3 weeks ago
Job ID
2017-3650
Company
Cayenta
Category
Professional Services
Percent of Travel Required
80%

Position Overview

businesses_cayenta

 

Our implementation team has an exciting opportunity for driven individuals, and we're looking for Implementation/Application Consultants that are passionate about providing segregated IT transformation for our clients. It is mission critical for the Implementation/Applications Consultant to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.

 

The Implementation/Application Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, this person will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle. Finally, our consultants will have the opportunity to travel globally or regionally, based on client locations.

Primary Functions

Project Planning & Business/Workflow Analysis

  • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
  • Assist in project planning and project scope sessions to ensure compliance with the project charter, implementation plan, and client agreements.
  • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project.

Business Development & Engagement Management

  • Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
  • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, project progress updates, and optimizing working capital.
  • Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.

Training

  • Deliver onsite customer training (classroom based and individual training)
  • Create and maintain training materials
  • Provide remote training and support for clients as needed

Product Expertise & Leadership

  • Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Qualifications

  • Problem solving, critical thinking and analytical skills
  • Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
  • Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization
  • Experience working with both business and IT groups
  • Familiarity with SQL is desired
  • Must be able to successfully manage and complete multiple tasks within deadlines
  • Self-motivated, passionate, empathetic, approachable
  • Bachelor's Degree in Business, Finance, Business Technology Management, or Management Information Systems preferred
  • At least 3 years of experience in a customer service, training, or implementation role
  • Must be able to travel up 80% of the time within North America
  • Bonus: Experience within the Utility Industry

 

Company Overview

Cayenta (www.cayenta.com) is involved in some of the most challenging and interesting projects in the technology industry and we're always looking for talented, highly motivated individuals who seek the same. One of the most important decisions we make is the next person we invite to join our team.

As a Cayenta employee you will be consistently challenged to deliver your best, and you will be fairly compensated for your efforts. Because we provide our customers the best technologies and services in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. Most of all, any potential employee must be willing and able to represent our core operating principle, which simply stated is: "We value our customers as partners, therefore their success and satisfaction, as well as our own, depends on delivering excellence in everything we do."

Cayenta is a division of Harris (www.harriscomputer.com), a member of the Constellation Software group of companies. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to Public Sector, Schools, Utility, and Healthcare agencies throughout North America. Harris’ focus is on creating long-term relationships with its customers and ensuring that it meets the changing needs of its customers over time.

Harris is an EEO/AA/Disability/Veteran Employer.

#WeAreHarris

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