Advanced Utility Systems is seeking a Support Analyst, Reports to provide technical application support to customers which will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for performing application upgrades for clients, contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer. In this role, you will work closely with the Manager and Director of Customer Service, and be supported by a great team, in providing exceptional customer service and development support.
To meet this challenge you must possess a high level of initiative and energy as required to succeed in a fast-paced evolving environment, as well as several of the following skills: