Harris Computer Systems

Support Analyst

US-IL-Libertyville
6 months ago
Job ID
2017-3554
Company
Harris Local Government
Category
Client Support
Percent of Travel Required
< 15%

Position Overview

businesses_harris_local_government

 

Providing high quality, friendly and prompt phone support for a variety of local government and utility software applications is the primary responsibility of this individual.  As a Software Support Analyst with Harris, this person will be part of a team dedicated to providing world class service to our customers in Illinois, Wisconsin, Minnesota and Indiana.

Primary Functions

  • Technical phone support to customers
  • Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
  • Installing and updating MSI product line applications, integrated 3rd party applications and operating system and/or database applications
  • Learning, understanding, implementing and training on a variety of software applications
  • Identification and communication of additional revenue streams/opportunities within the support arena
  • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
  • Travel – less than 15%

Qualifications

  • 3-5 years customer service experience in a technical environment desired
  • Demonstrated track record of working effectively within a collaborative and cohesive, team based environment
  • Excellent verbal and written communication skills
  • Outstanding customer service and organizational skills
  • Exceptional analytical, troubleshooting and problem solving skills
  • Positive, results oriented mindset
  • Ability to multi-task effectively and to consistently meet assigned deadlines
  • Self starter with ability to work well independently and in groups
  • Ability to speak comfortably in front of a group of customers

Company Overview

At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an Equal Opportunity Employer.

#WeAreHarris

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