Harris Computer Systems

Customer Support Analyst

US-SC-Easley
9 months ago
Job ID
2017-3516
Company
Harris Local Government
Category
Client Support

Position Overview

businesses_harris_local_government

Harris Local Government is seeking a Support Specialist to join their team!

The Support Specialist is the primary contact for customers with support issues. The ideal candidate will work with customers and customer databases to resolve issues, manage software upgrades, and ensure customer satisfaction. 

Under general supervision, provide software support and training services to customers to achieve high client satisfaction.   Drawing upon product knowledge, identify and use appropriate documentation and procedures to assist customers.  Perform analysis to quickly determine whether reported issues are due to training, technical, or process problems, and either provide training or refer for technical assistance in a timely manner.

APPLY TODAY!

Primary Functions

  • Providing direct technical phone support to our customers
  • Diagnosing software performance issues/bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner
  • Installing, updating and patching supported product line applications, integrated 3rd party applications and/or database applications
  • Learning, understanding, and implementing a variety of software packages/applications
  • Identification and communication of additional revenue streams/opportunities within the support arena
  • Providing regular and timely status reports and progress of assigned work to Manager, Support Services
  • Occasional software testing
  • Travel – less than 15%
  • Other duties as assigned

Qualifications

The Support Analyst must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment.  We also require several of the following attributes:

  • 1 + years customer service experience in a technical environment desired
  • Demonstrated track record of working effectively within a collaborative and cohesive, team based environment
  • Excellent verbal and written communication skills
  • Outstanding customer service and organizational skills
  • Exceptional analytical, troubleshooting and problem solving skills
  • Positive, results oriented mindset
  • Ability to multi-task effectively and to consistently meet assigned deadlines
  • Self-starter with ability to work well independently and in groups
  • Experience with the following is highly desirable though not mandatory: 
      • Utility Billing Applications     
      • Fund Accounting Applications

Company Overview

At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an Equal Opportunity Employer.

#WeAreHarris

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