Harris Computer Systems

Technical Consultant

CA-ON-Nepean | CA-AB-Calgary | CA-Virtual/US or Canada
5 days ago
Job ID
2017-3479
Company
SmartWorks
Category
Professional Services
Supervisory Role
No
Percent of Travel Required
0-25%

Position Overview

smartworks

Harris Utilities Group is growing the SmartWorks team and is looking for their next Technical Consultant. The Technical Consultant will provide complex technical installation and implementation support services for clients which include database administration interface consulting, report development, and data conversion. Documents services/solutions provided for project manager and client.

Primary Functions

  • 40% Configure and test software interfaces, databases and data conversions as required after software installation.  Develop reports in system per client needs.
  • 30% Provide complex technical installation and implementation support services for client.  Interacts directly with client and determines appropriate type of service or support based on client needs.  Identifies appropriate solutions based on varied data points and provide agreed upon resolution for client.
  • 20% Develop customized solutions for clients per client contract and provide further consultative services on technology utilization.
  • 10% Document software installation services and technical issues and provide to client, project manager, and/or in customer database in accordance with case management policy.

Qualifications

  • 3 years or more working experience in a Consultant role
  • Strong verbal and written communication skills
  • Bachelor’s or College degree in Computer Science or Engineering required
  • Experience with advanced database concepts (Oracle preferred)
  • Experience with Java technology, API and XML specifications and Systems Integrations
  • Comfortable working with different operating platforms - Unix, Linux, Windows
  • Working knowledge and understanding of modern software implementation methodologies
  • Interest or experience in the Utilities industry, especially Smart Grid, Metering, AMI, MDM
  • Passion for the customer and for work excellence with a focus on producing strong results
  • Highly developed organizational skills and time management ability
  • Strong analytical troubleshooting skills a must. Ability to solve complex problems
  • Ability to learn quickly in a high paced, challenging environment
  • Ability to write technical design, instructions and procedures to be used by customers
  • Ability to work independently or as part of a team on projects
  • Ability to manage multiple priorities
  • Willingness to learn, teach and share information with peers, management and users
  • Ability to travel up to 25% of the time

Company Overview

Harris Utilities, an operating group of Harris, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.

Its SmartWorks division empowers utilities to navigate change and unleash potential of the smart infrastructure. SmartWorks’ goal is to create whole new categories of products that will transform the industry and evolve the smart grid. The SmartWorks portfolio includes a growing number of innovative products that are essential to advance business intelligence and enable unprecedented interaction between utilities and their customers.

• SmartWorks Compass is a highly configurable utility decision management (UDM) solution comprised of robust analytics, metrics, visualization and automation tools. It enables utilities to maximize return on investments in their smart infrastructure by seamlessly converting massive volumes of data into powerful insights and automated actions.

• MeterSense is an advanced meter data management (MDM) solution that enables utilities to improve business processes and enhance customer service.

• CustomerConnect is a Customer Engagement Solution (CES) and web-based data presentment tool that enables consumers to access and interpret their consumption patterns.

Harris is an EEO/AA/Disability/Vets Employer.

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