Harris Computer Systems

Solution Consultant

CA-ON-Ottawa | CA-AB-Calgary | CA-Virtual/US or Canada
2 months ago
Job ID
Professional Services
Supervisory Role
Percent of Travel Required

Position Overview


Smart people wanted!


As a rapidly changing and fast-growing organization, Harris Utilities is always looking for smart people to join its team. If you’re someone who has a passion for innovation, a knack for bringing new products to market or a flair for dealing with customers, then talk to us!


SmartWorks is seeking a Solution Consultant to work with and provide support for SmartWork’s Compass, MeterSense and Customer Connect applications. This position is based out of our Professional Services group responsible for the successful delivery of implementation projects.


The Solution Consultant will be responsible for the business and technical implementation of the SmartWorks platform for our customers, under the guidance of a Project Manager. The Solution Consultant will be responsible for articulating the business objectives and defining the solution requirements with the customers as well as be responsible for designing and implementing the necessary configurations to the SmartWorks platform to meet the stated needs of the customer.




**Harris SmartWorks has offices in Ottawa, ON and Calgary, AB but will consider remote candidates. **

Primary Functions

  • Work with customer stakeholders to analyze current operational procedures and identify problems as well as solutions
  • Plan and lead requirements gathering workshops with customers
  • Prepare customer-facing requirements documentation
  • Prepare technical requirements and specifications
  • Provide ongoing consulting and guidance to customers throughout the project
  • Finding creative solutions to solve complex business problems using the SmartWorks software
  • Lead the technical design and delivery of the software solution
  • Preparing for and delivering training on the delivered solution
  • Ability to communicate technical information to both technical and non-technical stakeholders
  • Build detailed test scripts for the delivered solution
  • Provide user guidance and perform defect correction during customer acceptance testing
  • Deploy, setup, and configure the database, application, and system interfaces
  • Enhance existing or design new system processes to meet business requirements via configuration and/or other development tools such as database queries, rules, and user defined fields
  • Develop solution design documentation, including object relationship diagrams and data flow diagrams
  • Develop and deliver presentations, documentation and training on the functionality of the application
  • Develop strong relationships with customers, other members of the SmartWorks team, Support Services Group and R&D; liaise with 3rdparty vendors to develop system integrations
  • Deliver on commitments to customers in agreed upon timeframe
  • Manage activities on multiple projects simultaneously


  • Strong verbal and written communication skills
  • 3 years or more working experience in a Consultant role
  • Bachelor’s or College degree in Computer Science or Engineering required
  • Experience with advanced database concepts (Oracle preferred)
  • Experience with Java technology, API and XML specifications and Systems Integrations
  • Comfortable working with different operating platforms - Unix, Linux, Windows
  • Working knowledge and understanding of modern software implementation methodologies
  • Interest or experience in the Utilities industry, especially Smart Grid, Metering, AMI, MDM
  • Passion for the customer and for work excellence with a focus on producing strong results
  • Highly developed organizational skills and time management ability
  • Strong analytical troubleshooting skills a must. Ability to solve complex problems
  • Ability to learn quickly in a high paced, challenging environment
  • Ability to write technical design, instructions and procedures to be used by customers
  • Ability to work independently or as part of a team on projects
  • Ability to manage multiple priorities
  • Willingness to learn, teach and share information with peers, management and users
  • Ability to travel up to 25% of the time

Company Overview

Harris Utilities, an operating group of Harris, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.

Its SmartWorks division empowers utilities to navigate change and unleash potential of the smart infrastructure. SmartWorks’ goal is to create whole new categories of products that will transform the industry and evolve the smart grid. The SmartWorks portfolio includes a growing number of innovative products that are essential to advance business intelligence and enable unprecedented interaction between utilities and their customers.

• SmartWorks Compass is a highly configurable utility decision management (UDM) solution comprised of robust analytics, metrics, visualization and automation tools. It enables utilities to maximize return on investments in their smart infrastructure by seamlessly converting massive volumes of data into powerful insights and automated actions.

• MeterSense is an advanced meter data management (MDM) solution that enables utilities to improve business processes and enhance customer service.

• CustomerConnect is a Customer Engagement Solution (CES) and web-based data presentment tool that enables consumers to access and interpret their consumption patterns.

Harris is an EEO/AA/Disability/Vets Employer.



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