inHANCE Utility Solutions is seeking a Customer Support Analyst to provide support to customers which will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for performing application upgrades for clients and contributing to a knowledge base. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Manager of Customer Service, and be supported by a great team, in providing exceptional customer service and development support.
Must be willing to travel after 3-6 months with the company. After training in support, the individual in this role will be graduated into a role in our Professional Services and Implementation department. Our professional services department is responsible for conducting onsite software implementation and training.