Harris Computer Systems

Client Services Technical Analyst

CA-ON-Toronto
5 months ago
Job ID
2016-3052
Company
Advanced Utility Systems
Category
Professional Services
Percent of Travel Required
50-75%

Position Overview

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The Client Services Technical Analyst will provide complex technical installation and implementation support services for clients which include database administration interface consulting, report development, and data conversion. Documents services/solutions provided for project manager and client.

Primary Functions

  • 30% Provide complex technical installation and implementation support services for client.  Interacts directly with client and determines appropriate type of service or support based on client needs.  Identifies appropriate solutions based on varied data points and provide agreed upon resolution for client.
  • 40% Configure and test software interfaces, databases and data conversions as required after software installation.  Develop reports in system per client needs.
  • 20% Develop customized solutions for clients per client contract and provide further consultative services on technology utilization.
  • 10% Document software installation services and technical issues and provide to client, project manager, and/or in customer database in accordance with case management policy.

Qualifications

  • 2-5+ years of experience in customer support / business analysis experience
  • Programming and/or complex scripting experience (SQL, C#, PowerShell) 
  • Very strong analytical and trouble-shooting skills 
  • Working with other technically skilled staff on a multi-disciplinary team
  • Ability to work independently, be flexible, self-motivated and a team player 
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Experience with Crystal Reports is an asset
  • An understanding of object-oriented languages such as C# or Visual Basic is an asset
  • Experience with Utility Billing and CIS applications is an asset

Company Overview

Advanced Utility Systems (AUS) Corporation (www.advancedutility.com) is a software and services company headquartered in Toronto, Canada. Since our start-up in 1997, we have grown to serve over 130 North American water, electric and natural gas utility clients through our leading-edge billing and customer service software: CIS Infinity.

Advanced Utility Systems is a wholly owned subsidiary of Harris Computer Systems (Harris). Harris has been providing complete Customer Information System (CIS) and Financial Management solutions exclusively to public and municipal utilities for over 38 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 3,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the electric, water and gas utility industry and our commitment to customer relationships.

Harris is a member of the Constellation Software Inc. (“CSI”) group of companies. CSI is a publicly traded company listed on the TSX.

Harris is an EEO/AA/Disability/Veteran employer.

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